Terms & Conditions

Welcome to Amor House ("Amor House", "we", "us", "our").

These Terms and Conditions govern your use of our website, amornsb.com, and any services, consultations, treatments, wellness programmes, bookings, waiting lists, products, and related offerings provided by Amor House.

By accessing our website or booking a service, you agree to be bound by these Terms and Conditions.

Trading Name: Amor House

Website: amornsb.com

Email: info@amornsb.com

References throughout these Terms to "Amor House", "we", "us", or "our" refer to the business operating under the Amor House brand.

You must be at least 18 years old to book and receive services unless otherwise permitted by law and accompanied by the appropriate parental or guardian consent.

By booking with us, you confirm that all information provided is accurate, complete, and up to date.

Amor House provides aesthetic, wellness, consultation, and related services.

All services are subject to suitability assessments and professional consultation where required.

We reserve the right to refuse, postpone, modify, or discontinue any service where we believe it is unsuitable, unsafe, medically contraindicated, or not in the client's best interests.

Certain services require a consultation prior to treatment or programme enrolment.

A consultation does not guarantee eligibility for treatment or participation.

Recommendations made during consultations are based on the information provided by the client at the time.

Appointments may be booked online, by email, telephone, or through approved booking platforms.

Bookings are not confirmed until:

• Required client information has been provided.
• Any required deposit has been paid.
• Confirmation has been issued by Amor House.

We reserve the right to refuse any booking request.

A deposit may be required to secure an appointment.

Deposit amounts vary by service and will be displayed during the booking process.

Deposits are deducted from the final balance unless otherwise stated.

Failure to pay a required deposit may result in cancellation of the booking request.

Deposits are non-refundable except where required by law or at the sole discretion of Amor House.

Clients must provide a minimum of 48 hours' notice to cancel or reschedule an appointment.

Where sufficient notice is provided:

• Deposits may be transferred to a future appointment.
• Alternative booking arrangements may be offered.

Where less than 48 hours' notice is provided:

• Deposits may be retained.
• Cancellation fees may apply where legally permitted.

Repeated late cancellations may result in refusal of future bookings.

Failure to attend an appointment without notice will be treated as a no-show.

In such cases:

• Deposits may be forfeited.
• Future bookings may require increased deposits or full payment in advance.
• Amor House reserves the right to decline future bookings.

We accept approved payment methods displayed during checkout.

The remaining balance for services must be paid on or before the appointment date unless otherwise agreed.

Prices may change at any time without prior notice.

Promotional offers may be amended or withdrawn at our discretion.

Consultations, completed services, treatments, programmes, and appointments are generally non-refundable.

Results vary between individuals and cannot be guaranteed.

Refunds will not be provided solely because outcomes differ from personal expectations.

Nothing in these Terms affects your statutory rights under applicable consumer protection laws.

For all wellness-related services offered by Amor House, clients must complete:

• A consultation with an approved practitioner.
• A comprehensive medical history form.
• Any additional screening forms, questionnaires, or assessments deemed necessary.

These requirements are mandatory and must be completed before any wellness service can be provided.

The consultation and medical history review are required regardless of whether the client has previously received similar treatments or services elsewhere.

Amor House reserves the right to postpone, modify, or decline any wellness service where:

• Required forms have not been completed.
• Sufficient medical information has not been provided.
• Further assessment is required.
• A service is deemed unsuitable or not in the client's best interests.

Completion of a consultation does not guarantee eligibility for a wellness service.

Individual results vary based on numerous factors including:

• Medical history
• Lifestyle
• Compliance with recommendations
• Individual biological response

Amor House does not guarantee specific outcomes.

Clients must disclose all relevant:

• Medical conditions
• Allergies
• Medications
• Previous treatments
• Pregnancy or breastfeeding status
• Any other information reasonably requested

Failure to provide accurate information may affect service suitability and outcomes.

Amor House accepts no responsibility for complications arising from inaccurate or incomplete information supplied by the client.

Clients agree to follow all aftercare instructions and professional recommendations provided.

Failure to do so may affect outcomes and may limit eligibility for follow-up reviews or corrective treatment.

Any package, programme, course of treatments, bundle, promotional offer, or prepaid service purchased from Amor House is strictly non-refundable and non-transferable.

Packages, programmes, and courses:

• Cannot be exchanged for cash.
• Cannot be transferred to another individual.
• Cannot be shared between multiple individuals.
• Cannot be resold.
• Cannot be redeemed against services not included within the original purchase unless agreed in writing by Amor House.

Where a client chooses not to complete a purchased package, programme, or course, no refund will be issued for any unused sessions, appointments, or services except where required by law.

Amor House reserves the right to refuse any request to transfer, exchange, or partially refund a package, programme, or course.

Certain wellness services may operate through a waiting list system.

Joining a waiting list does not guarantee:

• Admission into a programme.
• Appointment availability.
• Future participation.

Amor House reserves the right to prioritise applicants based on programme requirements, clinical suitability, and availability.

Where applicable:

• Gift vouchers are non-refundable.
• Gift vouchers cannot be exchanged for cash.
• Gift vouchers must be redeemed before their expiry date.
• Lost or stolen vouchers may not be replaced.

Users agree not to:

• Misuse the website.
• Attempt unauthorised access.
• Upload malicious software.
• Interfere with website functionality.

Amor House reserves the right to restrict access where misuse occurs.

All content on this website including:

• Branding
• Logos
• Images
• Videos
• Text
• Graphics
• Website design

remains the property of Amor House or its licensors.

No content may be copied, reproduced, distributed, or used without prior written consent.

Before-and-after photographs may be taken with your consent.

Images will only be used for marketing purposes where appropriate consent has been obtained.

Consent may be withdrawn subject to legal and operational limitations.

Nothing within these Terms excludes liability where exclusion is prohibited by law.

To the maximum extent permitted by law, Amor House shall not be liable for:

• Indirect losses.
• Consequential losses.
• Loss of income.
• Loss of business opportunity.
• Dissatisfaction arising from subjective expectations.

Our total liability shall not exceed the amount paid for the relevant service.

Personal information is processed in accordance with our Privacy Policy.

By using our website and services, you consent to such processing.

Our website may contain links to third-party websites, booking systems, payment providers, or external resources.

Amor House is not responsible for the content, security, privacy practices, or services provided by third parties.

Amor House shall not be liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters.
• Illness.
• Government restrictions.
• Utility failures.
• Technical outages.
• Supply chain disruptions.

Complaints should be submitted in writing to:

info@amornsb.com

We aim to investigate and respond within a reasonable timeframe.

We reserve the right to amend these Terms and Conditions at any time.

Updated versions will be published on our website.

Continued use of our website and services constitutes acceptance of any revised Terms.

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amor House

Website: amornsb.com

Email: info@amornsb.com